You have demonstrable administrative work experience at a reception desk and/or in a customer service department; You have experience with Exact and Microsoft Office; You have a good command of both Dutch and English, both spoken and written; You work proactively and have an eye for detail; You are solution-oriented and can set priorities independently; You are a team player, customer-focused, and enthusiastic; Experience with a ticketing system, such as Zendesk, is a plus; You live in Rotterdam or the immediate surrounding area.

Customer Service Representative

Are you service-oriented, detail-oriented, and do you thrive on helping customers? As a Customer Service Representative at Touch Incentive, you’ll ensure that our customers receive prompt, professional assistance with a personal touch.

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Customer Service Representative

As a Customer Service Representative, you’re a key point of contact for our customers. You answer questions, provide support, and ensure that every customer inquiry is handled professionally and efficiently. Inquiries come in via phone, email, and our ticketing system. You’ll work closely with other departments and external partners. You’ll turn customer inquiries into concrete solutions while always keeping an eye on quality and customer satisfaction. You’ll also actively contribute ideas on how we can further improve our services. You’ll identify customer needs, pinpoint areas for improvement, and help document and optimize our processes.

Who are we?

Touch Incentive is the market leader in the Benelux region in the field of loyalty programs and incentive campaigns. With a strong presence in the Benelux, an office in Germany, and an innovative IT center in Cluj, Romania, we play a leading role both locally and internationally.

We partner with leading brands such as ING, Albert Heijn, KLM, Samsung, Air Miles, and Essent. Guided by our full-service philosophy, we develop and implement successful loyalty and incentive programs for a wide range of target audiences and industries.

Our organization is growing rapidly. We now have more than 200 programs serving customers throughout Europe, and we continue to invest in innovation and expansion.

In addition to working hard, we believe having fun is just as important. We celebrate our successes and regularly organize fun team outings. Does that sound good? Let’s get in touch!

What are you going to do?

You will answer phone calls and speak to customers in a professional manner;
You'll answer questions about our programs through our ticket system;
You process returns;
You will coordinate repair and warranty procedures;
You'll work with colleagues, account managers, and external partners to resolve customer issues;
You proactively contribute ideas on how to improve our services;
You will help identify customer needs and processes and further optimize our service.

Desired profile

You have verifiable administrative work experience at a reception desk and/or in a customer service department;
You have experience with Exact and Microsoft Office;
You have a good command of both Dutch and English, both spoken and written;
You work proactively and have an eye for detail;
You are solution-oriented and able to set priorities on your own;
You are a team player, customer-focused, and enthusiastic;
Experience with a ticketing system, such as Zendesk, is a plus;
You live in Rotterdam or the immediate vicinity.

What do we offer you?

A challenging position within a fast-growing organization with plenty of opportunities for advancement;
A work location that is easily accessible by public transportation;
Excellent working conditions and a pleasant work environment;
A competitive salary;
A good retirement plan;
25 vacation days per year based on a 40-hour workweek;
Fun team outings;
Fresh fruit in the office at all times;
A weekly organized lunch with the entire team;
An account for our Touch Discount Store, which lets you get great products from our selection at a discount.

Meet our team

You’ll work alongside a team of specialists in loyalty, technologyand customer experience. We adapt quickly, support one anotherand collaborate closely on projects for well-known brands. 

You’ll be involved from concept to implementation and will have the opportunity to contribute your ideas and take on responsibility in your work. Curious about your future colleagues? Meet the team.

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