- Over 25 years of experience
- Full-service loyalty partner
- Proprietary loyalty and e-commerce platform
Do you have a question about your order, delivery, or participation in a promotion? Please contact us. We’ll make sure to assist you promptly.
Once an order has been placed, it cannot be modified or canceled; products that have already been shipped cannot be exchanged.
We do our very best to deliver your order within two weeks. In the unlikely event that this is not possible, we will notify you by email.
If you haven’t received your order after two weeks and haven’t heard from us about it, please fill out the contact form on this website. We’ll let you know as soon as possible what went wrong and when you can expect to receive the item you ordered.
In that case, please fill out the contact form and describe the situation. We will then send you immediate instructions on how to proceed. You can return the item free of charge, and we will send you a replacement.
Did you order e-vouchers but haven’t received them 15 minutes after placing your order? First, check your spam folder or junk mail. The confirmation email containing the e-tickets may have ended up there. If that’s not the case, please contact our customer service.
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