5 questions for Selime Krasnici
Selime has been working as a Service Agent at Touch Incentive since 2022, after completing an internship in 2020/2021.
“We work with a lot of different savings and incentive programmes and we get quite a few different questions about this. In this way, no two days are ever the same.”
1. HOW DO YOU START YOUR WORKING DAY?
I start my day with a nice cup of tea and then I boot up my computer. The first thing I do is look at all my e-mails and requests for the day. I categorise these according to urgency and then start working on them immediately.
2. WHAT ARE YOUR ACTIVITIES ON A DAY?
With our customer service team, we make sure we can answer customers by phone and e-mail at all times. I am also responsible for processing daily orders and back-office work for various platforms.
3. WHICH PROJECT OR FINAL PRODUCT TO WHICH YOU CONTRIBUTED MAKES YOU PROUD?
In addition to my role as Service Agent, I have taken over some of my colleague’s tasks for the ING Points shop. This includes customer service, back office work, ordering e-vouchers and delivering them to the ING Points web shop. A very nice addition to my duties!
4. WHAT MAKES YOUR JOB SO ENJOYABLE?
The diversity is what makes my job so much fun! We work with many different savings and incentive programmes and we get quite a few different questions about them. No two days are ever the same. My job is also great fun because I get to work together with my colleagues.