5 questions for Joyce Dekker

Joyce has been working at Touch as a Service Agent since 2024.

‘I think what I get a lot of satisfaction from is learning new things anyway, but also the friendly atmosphere in the office.’

1. How do you start your working day?

Before leaving home, I take a nice walk outside with the dog. Then I board the train: on my way to our office in Blaak. I am always nice and early. With a mug of coffee, I start up my computer and begin my working day.

2. What are your activities on a day?

As a Service Agent, I answer incoming questions about platforms or promotions by email and phone.

3. Which project or final product to which you contributed makes you proud?

I find it a fun and varied job. There is enough variety in a day, which keeps it fun.

4. What makes your job so enjoyable?

When phone conversations end pleasantly or positively, it is satisfying. In addition, the job is very varied and every day is different. I think what I get a lot of satisfaction from is learning new things, but also the pleasant atmosphere in the office.

5. Do you have a question for Joyce? Ask your question here!