5 questions for Danny Hendrikse

Danny has been working at Touch as Project Manager since 2019.

“By knowing how your own product works from inside and the outside, a great solution can always be found.”

1. How do you start your working day?

First things first, preheating glass for coffee! After something rolls out of the machine, I take a moment to poke my head around the corner and wish everyone sitting there a good morning.

Often there is still time for a chat, and then we hook up the laptop. At least 1 extra screen, otherwise nothing gets done. Open standard tabs, log in wherever needed and then get to work!

2. What are your activities on a day?

I start the day by reviewing the standard reports that come out of the system. This way I keep a finger on the pulse to see if there have been any particularities since yesterday.

I am currently working with Ali on several new savings programs: Fegon Water Treatment, ARAS Security and PepsiCo. Asking the customer’s wishes and making the program fit exactly with them is what I’m doing a lot of.

In this I am mainly concerned with the daily activities and management of the current savings programs. I try to facilitate the administrators of the savings programs as much as possible to keep the program working itself. I am a great believer in self-reliance!

3. Which project or final product to which you contributed makes you proud?

Each savings program has had its own peculiarities, for which we have come up with and worked out beautiful and creative solutions. Ingram Micro’s various programs stand out because they generate a lot of sales.

Another program that we have a nice project running for are the two savings programs of STG (Scandinavian Tobacco Group), this is also one of the first projects that I also managed on a technical level.

4. What makes your job so enjoyable?

I really enjoy working with my colleagues to set up the best possible program. Every customer has their own requirements that always work in a slightly different way than you would hope. By knowing how your own product works from inside and the outside, a great solution can always be found.

By giving administrators a good and clear explanation you ensure that they can do a lot of work independently. This is easier for everyone and avoids unnecessary back and forth e-mails and phone calls.

I also get a lot of pleasure out of spontaneous actions for the colleagues. Sometimes I like to put something nice on the table, bake a stack of pancakes or put out a mug of hot chocolate (with or without whipped cream) for the enthusiasts!

5. Do you have a question for Danny? Ask your question here!